Delivery & Returns

CHRISTMAS DELIVERY TIMES

Please see the below for the last shipping dates for Christmas.

These should be used as a guide only - we always suggest placing your order as early as possible.

For DPD tracking please visit:

DPD UK Tracking

For Royal Mail tracking please visit:

Royal Mail UK Tracking

WE’VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2024!

To provide extra peace of mind, we’ve extended our returns period just for the festive season. 

Orders placed from the 1st of November – 24th of December can now be returned up until the 31st of January 2025, for a full refund to your original payment method. Returns will only be accepted if the item is unused and in its original packaging with all tags still attached, etc. 

If you believe your goods are faulty, please contact our customer service team with any information and any images outlining any defect or damage.

All of our orders are shipped via our couriers DPD or Royal Mail. We aim to deliver orders as quickly and efficiently as possible.

UNITED KINGDOM MAINLAND

* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.

CHANNEL ISLANDS

Our standard working days are Monday - Friday. We do not curently offer Saturday delivery.
Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.

We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.

TRACKING
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 14 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

If the product, including items bought on sale, is in a saleable condition and returned within 14 days of delivery, the full purchase amount will be refunded including any outbound shipping costs. We reserve the right to deduct a percentage of a refund up to the full value, if the value of the goods are diminished as a result of handling the goods by the consumer beyond what is necessary.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund.  Once we receive your original items back in the warehouse, the usual returns process applies.

C/O Shiner Ltd.
1700 Park Avenue,
Aztec West,
Bristol,
BS32 4UA.
United Kingdom.

Click Here to download our returns form

YOU'VE SENT ME THE WRONG ITEMS

Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.

If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.